SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bamboo Vintaj (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bamboovintaj.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good stuff
Sent quickly, came whole, packed well. There are small chips, but if you look closely.
All the best, very fast Delivery, like Again
I receive one lamp with small production defect ;/
Very good product. The bulb is not supplied with. I advise you
Packed well. Whole.
I liked it. The glass is thick enough, the cartridge itself is massive inside the ceramics, on top of the metal. Even the wire and the cross section is thick. Found only one minus. With a detailed inspection of the plafond in the light, small scratches are visible, which is impossible to see in the usual situation. In general, the goods are satisfied.
The lamps are cool, but both came broken :(
Very nice lamps, arrived all very well and very fast, i hang them myself, looks very special! thank you very much !
Love, love, love these lamps!! Easy to install. Our local shop sells some similar for about $150 more per light! We couldn't be more happy. The only down side is - taking the lampshade off and washing them once a month, but so worth it!!
I love the shape of these pendant lights, and that's why I bought them. They are exactly as described, and they are very modern looking in my new kitchen design. Love them.
I purchased two of these lights, exactly what I wanted. One lamp looks great over my dining room table, warm lighting with the clear glass shades.
The lamps look beautiful. Excellent as description. Packed well. Sent quickly.
Arrived quickly and surpassed my expectation. Love them!
Overall, these look fantastic and are a great value given the price. It looks like a high-end lamp, perfect for our farmhouse/industrial kitchen.
These are beautiful lamps. We had them install in the bar area of our kitchen. They look fantastic and really enhance the space.
It is my third unit of the same product, due to I purchased three units. Again, the package is strong and to avoid any damage in the product. The attention of the supplier is excellent.
Product received in perfect condition and before expected time. Excellent packaging that allows product protection. She hasn't installed yet, but her physical appearance is very pretty, according to what the supplier offered. Communication with the excellent supplier, its response level is very fast.
It looks better hanging in our kitchen over the granite countertop island than in picture.
So beautifully crafted lights. The clear glass shades are perfectly formed and are of a nice thickness. All of the metal parts have a satisfying heft with a beautiful finish. I was worried about potential damage during shipping of the glass shades, but the lights are packaged so well with styrofoam that cradles the glass and a separate compartment for the metal parts that there is no danger of damage unless the entire package is crushed. No compromise between excellent quality and great price.
I absolutely love these lights. I was looking for something that didn't overpower our smaller kitchen, but had a little wow factor. The quality of these lights for the price is great. You can adjust different lengths of wire, however we ended up not using the extensions since our ceilings aren't high.
I was looking for lighting for my new kitchen island and fell in love with this one. Met my expectations and more.
We have been on the hunt for great light fixtures that fit in with our industrial farmhouse theme and decor and these are the absolute perfect match!
Lamps excellent. Arrived in perfect condition. Well packed.
Nice fixture
Extremely well made, great looking and a lot heavier and bigger than I expected!
Easy to install and looks great!
A great value for the money! also looks amazing.
light is nice and made of quality materials. it has a great antique, industrial look. I love it!!
packed well and good quality. thanks store.
Simple but beautiful!
i got the lamp with a good shape and very fast shipping time, ty so much! which is the ordered has been broken in transporting, they sent me again for free, lots of thanks!
All at high level and fast delivery and product quality and store 's attention thanks for the good work
Excellent lamps
Excellent lamps!
Lamps quality, delivery fast, packaging reliable
All ok thank you and Best Regards
All super according to the description of fast smoothly and painless. Thank you and best regards.
The material quality of the product is fine. It feels quality when you get it. The store would send the product in short time. I got it in 15 days. The packaging is well done too. My product list is undamaged.
Thanks to the store, chic lamps, everything corresponds to the description. Quality is beyond praise!!! Everything came whole, perfectly packed. In general-huge thanks!!!
It was very long, but the courier brought straight home. Perfectly packed, all whole and beautiful. The only negative-shines weakly. I will try a more powerful lamp.
It has come very well packed and in perfect condition. Very satisfied with the purchase.
Has a beautiful effect
good packing and no scratch, looks very well
Nice vintage bulbs and nice packaging. Very soft romantic.
very beautiful. i love them!
well packed.
more than expected
Quick delivery & great product
bright color! I love it!