We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very good
Thank you. Excellent. I'm waiting for two more. already arrived, soon there will be beauty. everyone with Christmas holiday. well, very long customs clearance.
The product corresponds to the description. Packed carefully. The details when delivered are not scratched.
Great item! Comes without a lamp (we had retrolamps). No complaints, everything works fine, and looks very beautiful on the wall.
Good lamp in excellent packaging! I will add a review!
Good quality, thick metal. In the process of transportation, the surfaces of some parts have deteriorated, which spoils the appearance (see. Photo).
Mini Provence type of flashlight. A little small shows but I summer retro street feels like an the water thin. Wall protrudes from the bag's length is too short. Long had a wish. Dining table window side to release the linear dimmer with servo LED flashlight realized. After installation real hindsight is pretty or light. Satisfied. It's a light for a mini-probant. It looks a little small, but it feels like a retro street lamp. The length of the bar protruding from the wall is too short. I hope it's long. The table was placed by the window, and it was dark and hung with an auxiliary light. It's quite bright when I turn it on after installation. Work.
The parcel arrived, but that's how to fix it?! Obviously wrong with items…
All right.
All right. Box was not bat, lamp in order.
It is never connected. Looks good
Very nice lamps, just as described. And superfast shipping! 5* recommended store. Thanks!
very good~!
Well packed, fine Lamp
A great light. Added only switch on a chain. Light Bulb set ball diode, but an antique.
Goods were shipped quickly. Shipping is also pretty fast. Lamp was very well packed but not looking at it on the ceiling has small scratches. Because the light will be under ceiling it will not be seen. So that everything is OK.
Exquisite
Received in time by against customs fees to predict sometimes pay attention and have the bill! Thank tous