SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bamboo Vintaj (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bamboovintaj.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
super
All clearly
Very good as decoration. But lighting doesn't give much. Great shipping very fast
Everything ok. It took 15-20 days and I live in Canary Islands.
Three good
The lamp in the interior came just perfect! Packing is good, everything is intact!
With Pleasure I today this Delivery. Thanks for the fast Delivery.
bellas
Gooooooooood
Well envalado
Super warm light, I love it.
Corresponds to the product description. Simple but effective packaging. The bulb works and has no defects
Beautiful
Ordered 10 PCs. Different, everything came whole in foam. All bulbs working
It came on time, of course, I wanted different bulbs, but it looks good. Everything was neatly packed. Thank you!
The parcel came without damage, I liked the lamps, I'll order more.
Everything works fine .... All Super .. Packing mosh play football can be...
The parcel came quickly and in good condition. The bulbs are whole.
Took 25 days to arrive. As described and packed very well.
Ordinary lamps, well, vintage. Packing is good.
Exquisite lamps and well packed on picture not good to see is a warm color and blinded not
I liked it, but it doesn't light too much either.
Excellent. Packaging very good. Recommend.
all ok
Exact to the description. Order 5 and they all work perfectly. Don't expect much light power because it doesn't. It gives a very soft light.
It took less than a month
Beautiful poppies for vintage decoration. The description is almost accurate. They totally highlight. It took a while but for trouble with local mail.
Good product Thank you
product good but packing need to be improved one light broken :(
Beautiful. Atmospheric.
I ordered three lamps. One lamp came with a defect, inside the crooked elements and almost touch the glass. The lamp does not work.
Came packaged well, very fast, all running ונראה good Thank you.
PERFECT AND WONDERFUL *****
It took a while. But all right. Exactly the description.
It takes a little while but all packed and correct. Exactly the description.
Perfect!
It was coming 10 days
A second I invite
Great store
Lamps came whole packed well!!!
Perfect
Whole beautiful lamps, for little money
The parcel came in 2 weeks, well packed, all whole, everything works. Thank you store!
I haven't tried it yet.
Good, a bit larger than I thought, but good product for it's price
I will order more!
verygood
Dazzling!!! It's packed well! Each lamp with polystyrene.
They have a nice soft light
Came whole and not harmful. Everyone is happy! I ordered 2 pieces. By time, about two weeks to rostov-on-don)