SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bamboo Vintaj (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bamboovintaj.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It was a month before Tambov, brought a courier to the house. Given that the warehouse was long because of holidays and viruses.
Great, second one i ordered
super
Pretty cute. For such money, very excellent goods.
The goods in Russia were not tracked. The parcel was two months about. Everything came whole, very beautiful lamp, then I'll show it in the interior
1,5 months to Moscow. Bought for 752 rubles Everything came perfectly packed, the lamp works, first 2 days when the light was turned on, there was a smell of oilcloth, then disappeared
Came in two separate posts, took more than the other to arrive. Beautiful products, but one with a small flaw in painting. Recommend!
Excellent item, 5 Star Package, shipping from China to Astrakhan 13 days! Track tracking
It was a month before Tambov. Packed well. The only, scratched part is the upper, covering the wires
2 months delivery 11.11 ordered and on the coupon did not accept the order, and then for 12.59 only passed, the packing in the box is big with foam, all whole
Just beautiful Thank you very much
Nice thanks.
The swallows have come in integrity. One minus, went very long-1.5 months
Everything is fine. The lamp is not very large. Delivery to Germany 2 weeks
Very good nothing to complain about
Norms for their money, the packaging is excellent, nothing bent. Track tracked
Two chandeliers came, one slightly pressed, I hope you can adjust the metal
Really good, delivery fast as indicated
With the goods everything is fine, they look great, they sent minuses for a very long time, they thought they would not send already
Very cool lamps to all advise
It came very quickly, less than 3 weeks. Everything is cool packed, corresponds to the description. Thank you.
It's very pretty, I was surprised how well done this sure will look beautiful on, I arrive just on the deadline
Great product, valu for money!
Great. All as in the picture. Not yet connected
Good...
Chandeliers are chic, everything works fine, looks very beautiful. Thank you very much!!! Came in 20 days.
Ordered 16.09 and after 14 days was U me. Pack not affected. Thank You
Lamps in general are not bad, but a little crooked planted white diffuser. On one he slightly stands for the edge, on the other he sits for the face. In general, not critical. Came to the word very quickly, for 2 weeks somewhere
Very quickly delivered. I received what i wanted, the expected size, all as stated. Packing is cool, in a foam safe. Something inside was rattling, as if it had broken, but everything was whole. And afraid of nothing. Order, you will not regret. Not worse than ikea, leroy, but cheaper. As in the case, i'll show you later.
The location of filament threads is not quite like in the photo, but it's not important to me, they still look cool, the packaging is 5 ++, the box was crumpled and i was afraid that they would be broken, but everything is intact
Class
Lamp
The whole came, not yet collected. Delivery to rb month, the price on the parcel is indicated at times less. Thank You
It arrived very fast, very well packed in plumavit box, in perfect condition. Just as it looks in the pictures.
Very Nice quality !!! I recomend
Satisfied
Very nice lamps, i arrive all very well and very fast the in shipping to chile thank you very much
Everything is fine, corresponds to the description. The eagle was 2,5 weeks away.
Super. Thanks.
Abajur quality. Their money is definitely worth it. But they need to look for smaller bulbs, as standard ones look slightly. It turns out not very aesthetically and blinks the eyes.
The goods came a little more than a month. Everything was perfectly packed. I ordered 3 pieces and one lamp had a problem with wiring. I wasn't approved. I had to repair. But it looks great. I'm happy.
Same as image description
Good product at a good price. It took two weeks to get to spain. It comes well protected and all three have arrived in perfect condition. The light bulb glass is quite strong. They work properly.
Very cool, 5 balls, packed in foam
The ceiling support is too small compared to my hole so I could not drill to fix it, I had to tinker with a hook. See photo: Otherwise it intensifies enormously the intensity of the bulb with the lampshade! In general very good for the price.
great product!
Just fire) not very reliable packaging. Came in a package and a cardboard box. Everything is intact
Loved. Like the description, good quality!
perfect product, love it.
Metal and plastic. Beautiful. Quality